Provoon

Legal

Terms of Service

Last updated: August 26, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Provoon (“Provoon,” “we,” “us,” or “our”) governing access to and use of our websites, applications, APIs, and related services (the “Services”). By creating an account or using the Services, you agree to these Terms and our Privacy Policy.

If you use the Services on behalf of a company, you represent that you have authority to bind that company, and “you” includes that company.

1. The Services

Provoon provides software to collect, manage, curate, export, and display testimonials and related social proof (including text, video, and audio), plus optional tools such as invites, embeds, Brand Monitor, and analytics. Features vary by plan. We may change, add, or remove features, including free-tier limits, with reasonable notice where practical. We do not guarantee uninterrupted or error-free operation.

2. Accounts

  • You must provide accurate registration information and keep it updated.
  • You are responsible for activity under your account and for safeguarding credentials.
  • Notify us promptly of unauthorized access.
  • We may suspend or terminate accounts that violate these Terms, create risk, or fail to pay fees when due.

3. Eligibility

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. The Services are intended for business and professional use.

4. Your content and testimonials

Ownership

Between you and Provoon, you retain ownership of content you upload or collect through the Services (“Customer Content”), including testimonials submitted by your end customers into your workspace, subject to any rights those individuals retain.

License to Provoon

You grant Provoon a worldwide, non-exclusive license to host, store, process, transmit, display, and create technical copies of Customer Content solely to provide and improve the Services (including backups, CDN delivery, moderation tooling, and features you enable such as transcription or ranking).

Your responsibilities

  • You are solely responsible for Customer Content and for how you publish or reuse it (site, ads, email, sales materials).
  • You must obtain all rights and consents needed from end customers—especially for public display, paid advertising, and edits—before publishing.
  • You must not upload content that is unlawful, infringing, defamatory, deceptive, or that violates privacy, publicity, or consumer-protection rules (including rules on fake or manipulated reviews).
  • You represent that you have authority to submit Customer Content and that doing so does not violate any third-party agreement.

We may remove or restrict Customer Content that we reasonably believe violates these Terms or law, or that creates risk to the Services or others, without liability to you beyond what these Terms allow.

5. Acceptable use

You agree not to:

  • Probe, scan, or attack the Services, or bypass rate limits or security controls
  • Reverse engineer or resell the Services except as we expressly allow
  • Use the Services to send spam or unlawful bulk messages
  • Impersonate others or misrepresent affiliation
  • Interfere with other customers’ use of the Services
  • Use bots or scrapers in a way that harms service integrity

6. Plans, trials, and fees

Paid plans, lifetime deals, and free tiers are described on our pricing page and at checkout. Fees are charged through our payment processor. Unless stated otherwise, fees are non-refundable except where required by law or expressly offered by us (for example a documented money-back window). Taxes may apply. Lifetime or Launch Week offers are subject to published limits, deadlines, and seat availability; we may end or change promotional offers prospectively.

Subscriptions renew automatically until canceled according to the processor and in-product controls. Downgrades may reduce limits; excess content may become read-only or inaccessible until you return within plan limits.

7. Third-party services

The Services may integrate with third parties (payments, auth, email, hosting, AI providers, site builders). Their terms and privacy practices govern those services. Provoon is not responsible for third-party outages or changes outside our reasonable control.

8. Intellectual property

The Services, including software, branding, and documentation, are owned by Provoon and its licensors. Except for the limited rights granted in these Terms, no rights are transferred to you. Feedback you provide may be used by us without obligation to you.

9. Confidentiality

Non-public information about the Services or your account that is marked confidential or would reasonably be understood as confidential should not be disclosed except to personnel and contractors who need it and are bound to protect it, or as required by law.

10. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that testimonials will produce any particular business result, or that AI features will be accurate or complete.

11. Limitation of liability

To the maximum extent permitted by law, Provoon and its affiliates, officers, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to the Services or these Terms, even if advised of the possibility. Our aggregate liability for all claims in any twelve-month period will not exceed the amounts you paid to Provoon for the Services in that period (or USD $100 if you are on a free plan).

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.

12. Indemnity

You will defend and indemnify Provoon against claims, damages, and expenses (including reasonable legal fees) arising from Customer Content, your use of the Services, your publishing or marketing of testimonials, or your breach of these Terms or applicable law.

13. Suspension and termination

You may stop using the Services and delete your account as provided in the product. We may suspend or terminate access for violation of these Terms, non-payment, or risk to the platform. Upon termination, your license ends; we may delete Customer Content after a reasonable period consistent with our Privacy Policy, except where retention is required. Sections that by nature should survive (including ownership, fees owed, disclaimers, limitations, and indemnity) will survive.

14. Changes to the Terms

We may update these Terms by posting a revised version with a new “Last updated” date. Material changes may also be notified by email or in-product. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services.

15. Governing law

These Terms are governed by the laws applicable where Provoon principally operates its business, without regard to conflict-of-law rules, except where mandatory consumer protections in your country require otherwise. Courts in that venue will have exclusive jurisdiction, subject to those mandatory protections.

16. General

These Terms are the entire agreement regarding the Services and supersede prior agreements on the same subject. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices may be sent to your account email.

17. Contact

Provoon
Legal: legal@provoon.com
Privacy: privacy@provoon.com

These Terms are a business template tailored for a testimonial SaaS and are not legal advice. Have counsel review them for your entity, jurisdiction, and payment setup before relying on them in production.