Collect
How do I collect testimonials for my website?
Direct answer
Share a Provoon collection page link with customers. They leave text, video, or audio testimonials in the browser—no app install or account required. You review submissions in one inbox, approve what you want public, then publish to a Wall of Love or embed on your website.
Who can use collection links?
Any business that talks to customers: online stores, freelancers, local services, SaaS teams, coaches, agencies, clinics, restaurants, and non-profits. If someone can open a link, they can leave a story. You do not need a developer to send the ask—only a moment when the customer already feels the win.
What formats can customers submit?
Text quotes, short videos, and audio notes. Configure each collection page so the ask matches the audience. Busy shoppers may prefer text; coaches and agencies often get stronger proof from a 30–60 second clip. Offering a text fallback keeps response rates up when video feels awkward.
When should I send the link?
Right after delivery, project launch, a great support resolution, or a clear product win. Waiting weeks turns a warm moment into homework. Keep the message short: thank them, name the project or product, share one link, and optionally add two prompts (what was hard, what changed).
Do I have to publish every submission?
No. Approve, archive, or curate before anything appears on your site. Social proof stays under your control. Weak praise, off-topic notes, and confidential client details never need to go public.
Quick answers
Do customers need to create an account?
No. They open your link and submit. That keeps response rates higher for busy buyers.
Can I use one link for many campaigns?
Yes—or better, create separate collection pages for product launches, storefronts, client projects, or locations so stories stay organized.
Can Provoon send the invite for me?
Yes. Story Reach can auto-send branded invites and follow-ups with tracking, then point people at your collection page.
Related
Collect stories and embed a Wall of Love with Provoon.