Setup guide

Add a custom domain

What you get

• Branded URLs instead of default Provoon hosts
• One subdomain can be assigned to a collection, wall, or brand page
• SSL after the domain is verified (leave Cloudflare on DNS-only)

Step-by-step

1. 1

   Use a subdomain (not the bare domain)

   Pick something like reviews.yourcompany.com, love.yourcompany.com, or proof.yourcompany.com. Root domains (yourcompany.com alone) are not supported.

2. 2

   Add the domain in Provoon

   Open Dashboard → Custom domains, enter the full subdomain, and click Add domain. You’ll see the exact CNAME target to copy.

3. 3

   Create a CNAME at your DNS provider

   In Cloudflare, Namecheap, GoDaddy, Google Domains, or Hostinger DNS, add a CNAME. Host/name is the subdomain label (e.g. reviews). Value/target is cname.YOUR_APEX (shown in the product—typically cname.provoon.com).

4. 4

   Cloudflare tip

   If you use Cloudflare, set the CNAME to DNS only (grey cloud), not Proxied. Proxying often breaks verification and SSL.

5. 5

   Check CNAME & wait for approval

   Back on Custom domains, click Check CNAME & submit. We confirm the CNAME points to Provoon. After that passes, final approval may take 24 to 72 hours. The domain shows as Verified only once it’s approved — then you can assign it.

6. 6

   Assign it to a page

   Open a collection page, Wall of Fame, or brand page studio → Custom domain → choose the verified host and turn it on. Shared Provoon URLs can redirect to your branded host while it’s active.

Troubleshooting

• Don’t mix a CNAME and an A record on the same hostname.
• After you add the CNAME, wait for verification (often 24–72 hours). Resubmit if needed — no need to re-add the domain.
• SSL errors often mean DNS isn’t pointed yet, or Cloudflare is proxied.
• Assign the domain from the page studio only after it shows as Verified — pending domains can’t go live.